About Brintnell Counselling & Psychology

You can book a therapy session in several convenient ways:

• Call us at (780) 898-2559
• Email info@brintnell-psychology.com
• Book directly through our secure platform JaneApp

You’ll need to create an account and add a credit card before scheduling.
💬 Prefer in-person? Stay tuned for our new Cy Becker clinic in Edmonton – opening June 2026.

Please note that in-person sessions are available until February 16, 2026; we will be temporarily switching to virtual-only as we prepare to open our new Cy Becker clinic (coming June 2026). For questions/concerns related to this change, please contact us here.

Absolutely. We provide telehealth therapy (online video or phone) across Alberta using a secure JaneApp link. When booking an online session, you’ll receive a secure link through our Jane platform 30 minutes before your session starts.

The cost of therapy sessions follows the recommended fee guidelines set by the College of Alberta Psychologists (CAP) and the Psychologists’ Association of Alberta (PAA).

• Registered or Provisional Psychologist: $235 per session (50-minute session + 10 minutes documentation time)

• Registered Social Worker (RSW): $235 per session

• Canadian Certified Counsellor (CCC): Fees vary by clinician based on experience and credentialing

Each therapist’s rate reflects their education, registration board, and scope of practice.
We believe in transparency and will confirm your session fee when you book your appointment.

Coverage for counselling depends on your individual benefits plan and provider. Most extended health plans cover services offered by Registered Psychologists, Registered Provisional Psychologists, Registered Social Workers, or Canadian Certified Counsellors (CCCs), but the amount and conditions can vary significantly.

Before booking, it’s always best to confirm the following details with your insurance provider:

• What percentage of therapy fees does your plan cover?

• Does your plan cover a Registered Psychologist, Registered Provisional Psychologist, Registered Social Worker, or Canadian Certified Counsellor?

• What is your maximum annual coverage amount?

• Do you have a per-session cap or an annual limit?

• Does your plan allow direct billing, or do you need to submit receipts for reimbursement?

If your plan doesn’t cover the full cost of sessions, you may choose to pay the remaining balance out of pocket. Many clients use this option to continue their care beyond their insurance limit to maintain consistency in their progress and well-being.

Note: Insurance benefits do not cover missed appointments, late cancellations, or administrative fees. These are the responsibility of the client.

Different types of therapists have varying educational backgrounds, professional registrations, and insurance coverage levels, which influence session rates.

For example:

• Psychologists and Provisional Psychologists are registered with the College of Alberta Psychologists (CAP) and typically hold a Master’s degree or higher.

• Registered Social Workers (RSWs) are registered with the Alberta College of Social Workers (ACSW) and often specialize in social, community, and trauma-informed care.

• Canadian Certified Counsellors (CCCs) are certified through the Canadian Counselling and Psychotherapy Association (CCPA) and meet national competency standards.

Each professional brings unique training and experience to therapy — allowing you to choose the clinician who best fits your needs, goals, and comfort level.

Yes. All sessions are fully confidential and protected under the Health Information Act of Alberta.
Information is only shared with your consent or in cases where disclosure is required by law (e.g., safety concerns). 

This confidentiality ensures that you can speak openly and honestly in a safe, supportive environment. If you have any questions about confidentiality, feel free to ask your therapist at any time.

We require 24 hours’ notice to cancel or reschedule an appointment.
Sessions cancelled late or missed may be billed the full session fee unless due to emergency circumstances.

This policy is in place to ensure we are valuing the time of our therapists as well as accommodate for waitlisted clients to be contacted with enough notice. Insurance can not be billed for no shows. 

Our booking platform sends out email and/or text reminders 48 hours before the session. You can change these reminders through your client portal. However, they are there to remind you of your appointment dates and times.

If you have an in-person session booked, you can switch to an online or telephone session to ensure that you do not incur late charges.

Please ensure that sufficient notice is given if you are unable to make it to your session.

Additionally, if you are running late for an appointment, please contact our office (leave a voicemail or send an email) so we can inform the therapist. 

Your first session focuses on getting to know you — your goals, concerns, and background.
We’ll discuss therapy options, clarify expectations, and create a collaborative plan for progress.

Counselling duration varies depending on individual goals and circumstances. Some people notice changes sooner than others.
Your therapist will review progress regularly and adjust treatment as needed.

Yes. Therapy works best when you feel comfortable with your therapist.
If it’s not the right match, we’ll help you find another clinician within our team or refer you externally if needed.

A standard therapy session at Brintnell Psychology is 50 minutes of in-session time, followed by 10 minutes reserved for your therapist’s documentation and note-taking.
This structure allows your therapist to stay fully focused and prepared for your care.

If you’d like to book a longer session, we also offer 75-minute appointments.
Please mention it to your therapist, or contact our admin team by email or phone to arrange an extended session.

In Alberta, several regulated and certified professionals provide counselling and psychological services. Each has unique training, credentials, and governing bodies that ensure professional standards and ethical practice:

• Registered Psychologist (R.Psych):
  Holds a master’s or doctoral degree in psychology and is registered with the College of Alberta Psychologists (CAP). Psychologists are trained in assessment, diagnosis, and treatment using evidence-based therapeutic approaches.

• Registered Provisional Psychologist:
  A master’s-level clinician registered with CAP who is completing a period of supervised practice before full registration. Provisional psychologists provide therapy independently under the supervision of a senior psychologist.

• Registered Social Worker (RSW):
  Holds a degree in social work and is registered through the Alberta College of Social Workers (ACSW). Many social workers provide counselling and therapy with a focus on community systems, life transitions, and emotional well-being.

• Canadian Certified Counsellor (CCC):
  A mental health professional certified through the Canadian Counselling and Psychotherapy Association (CCPA). CCCs hold a master’s degree in counselling or a related field and meet national competency and ethical standards. Many insurance plans in Alberta recognize Canadian Certified Counsellors for reimbursement.

At Brintnell Counselling & Psychology, our therapists come from a range of these professional backgrounds. Every clinician on our team is trauma-informed, evidence-based, and dedicated to providing compassionate, client-centred care.

Not sure which therapist is the best fit for you?

Our intake team can help match you with a clinician whose background, approach, and availability align with your needs — and with the coverage offered by your benefits plan.